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Our after-sales service team is a professional, efficient and responsible team. All team members have rich industry experience and professional knowledge, and have in-depth understanding of products and services. They are customer-centered, and always uphold a patient, careful and attentive service attitude, and are committed to providing customers with timely and high-quality after-sales service. Whether it's answering queries, handling problems or providing technical support, our team responds quickly to customer needs to ensure satisfaction and loyalty. They are the bridge between the company and its customers in close contact, providing reliable protection for customers in the process of using the products.
Troubleshooting and Repair: Inspect and diagnose the dehumidifier that has malfunctioned, find out the root cause of the problem and repair it in time.
Regular Maintenance: Maintain the dehumidifier according to the specified intervals, including cleaning, checking parts, adding lubricants and so on.
Technical Support: Provide customers with technical advice and guidance in the process of use, to help customers solve operational problems.
Parts Replacement: Replace damaged or aged parts as needed.
Customer Communication: Maintain good communication with customers, understand customer needs and feedback, and respond to customer problems in time.
Records and Reports: Record the relevant information in the after-sales service process, such as failure conditions, maintenance measures, etc., and write reports.
Training and Guidance: Train customers on the use and maintenance of dehumidifiers to improve the customer's operating level and maintenance awareness.
Quality Feedback: Report customer issues and product quality situations to the production department to facilitate product improvement.
